Privacy Policy and Cookie Policy

Background

CalQLife Limited understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

  1. Definitions and Interpretation

    In this Policy the following terms shall have the following meanings:

    “Account” means an account required to access and/or use certain areas and features of Our Site;
    “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;
    “Our Site” means this website, https://app.calqlife.com;
    “UK and EU Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and
    “We/Us/Our” means CalQLife Limited, a limited company registered in England under Company Number 07308206, whose registered address is 6 Pendlebury Road, Swinton, Manchester, M27 4AR and whose main trading address is 6 Pendlebury Road, Swinton, Manchester, M27 4AR.

  2. Information About Us

    Our Site, https://app.calqlife.com, is owned and operated by CalQLife Ltd, a limited company registered in England under Company Number 07308206, whose registered address is 6 Pendlebury Road, Swinton, Manchester, M27 4AR and whose main trading address is 6 Pendlebury Road, Swinton, Manchester, M27 4AR. Our VAT number is 997115384.

    Our data protection officer is Mark Payne who can be contacted at admin@calqlife.com

  3. Scope – What Does This Policy Cover?

    This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

  4. What Data Do We Collect?

    Some data will be collected automatically by Our Site [(for further details, please see section 12 on Our use of Cookies, other data will only be collected if you voluntarily submit it and consent to Us using it for the purposes set out in section 5, for example, when signing up for an Account. Depending upon your use of Our Site, we may collect some or all of the following data:

    1. [Name;]
    2. [date of birth;]
    3. [gender;]
    4. [business/company name]
    5. [job title;]
    6. [contact information such as office address, email address and telephone number;]
    7. [demographic information such as post code;]
    8. [financial information such as bank account details;]
  5. How Do We Use Your Data?
    1. All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 6, below.
    2. We use your data to provide the best possible services to you. This includes:
      1. Providing and managing your Account;
      2. Providing and managing your access to Our Site;
      3. Personalising and tailoring your experience on Our Site;
      4. Supplying Our services to you;
      5. Personalising and tailoring Our services for you;
      6. Responding to communications from you;
      7. Supplying you with email directly related to your account with ourselves and the operation thereof;
    3. In some cases, the collection of data may be a statutory or contractual requirement, and We will be limited in the services We can provide you without your consent for Us to be able to use such data.
    4. With your permission and/or where permitted by law, we may also use your business data for marketing purposes which may include contacting you by email and telephone and post with information on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
    5. Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
      1. you have given consent to the processing of your personal data for one or more specific purposes;
      2. processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
      3. processing is necessary for compliance with a legal obligation to which we are subject;
      4. processing is necessary to protect the vital interests of you or of another natural person;
      5. processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
      6. processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child. [List specific legitimate interests if available].
  6. How and Where Do We Store Your Data?
    1. We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it. In any event, We will conduct an annual review to ascertain whether we need to keep your data. Your data will be deleted if we no longer need it in accordance with the terms of our Data Retention Policy. Our Data Retention Policies are:
      1. We shall not keep any personal data longer than necessary and as such, our data retention period shall be for a strict period of two years from the production of a client report. This gives time for a client file to be revisited by an Adviser to update information as part of a regular review process. Where a client has not been revisited within the strict two-year timeframe, the report and underpinning data will automatically be placed into the data deletion process which will take three working days to complete, as it moves through our data backup process. Therefore, two years and three complete days after a client report has last been modified, all data relating to that report will be permanently removed from CalQLife main server and backup server.
      2. Data relating to Adviser businesses and their CalQLife licence agreements will be retained for the life of the business relationship with CalQLife Limited. Upon cancellation of a licence, the data of the then former licence holding company will be placed into the deletion process three months after cancellation to allow time for any licence related queries to be resolved. Therefore, three months and three complete days after cancellation of a CalQLife licence all data relating to that licence, including all reports produced and the underlying client data will be deleted.
      3. Data relating to Adviser businesses that commence trial licences and do not upgrade to full licences will be placed into the deletion process three months after the expiry of their trial licence to allow time for any mistaken expiries to be rectified. Therefore, three months and three complete days after cancellation of a CalQLife licence all data relating to that licence, including all company data, reports produced, and the underlying client data will be deleted.
      4. All data deletions will be permanent and irretrievable.
    2. Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.
    3. Steps We take to secure and protect your data include:
      • Password set by the user will be encrypted
      • Our site will be covered by an SSL certificate. All information will be transmitted via Secure Socket Layer (SSL) technology and will then be encrypted.
      • CalQLife Ltd do not have access to any data that a licensed user enters for their client. The licensed user is responsible for their password and who has access it and for the data that is entered.
      • Servers will be kept up to date with latest software to ensure protection of data.
    4. Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.
  7. Do We Share Your Data?
    1. We may contract with third parties to supply products and services to you on Our behalf. These may include payment processing and search engine facilities. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. We currently contract with:
      1. FastPay Ltd, Grosvenor House, Agecroft Enterprise Park, Agecroft Road, Manchester, M27 8UW to supply direct debit collection services.
      2. Club Studio Limited, 16 Kingsway, Altrincham, WA14 1PJ to supply website development services
      3. Docraptor, Indianapolis, IN 46202 to supply production of PDF documents
      4. PCA Predict, Waterside, Basin Road, Worcester, WR5 3DA to supply bank sort code, account number and address confirmation services.
      5. PayPal to provide card payment services where necessary.
    2. We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates and partners advertisers. Data will only be shared and used within the bounds of the law.
    3. In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.
  8. What Happens If Our Business Changes Hands?
    1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.
    2. In the event that any of your data is to be transferred in such a manner, you will [not] be contacted in advance and informed of the changes. [When contacted you will [not, however,] be given the choice to have your data deleted or withheld from the new owner or controller.]
  9. How Can You Control Your Data?
    1. When you submit information via Our Site, you may be given options to restrict Our use of your data. We aim to give you strong controls on Our use of your data.
    2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
  10. Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it
    1. You may access the brochure area of our main site https://www.calqlife.com without providing any data at all. However, to use all features and functions available on https://app.callife.com you may be required to submit or allow for the collection of certain data.
    2. You may restrict your internet browser’s use of Cookies. For more information, see section 12.
    3. You may withdraw your consent for Us to use your personal data as set out in section in 5 at any time by contacting Us using the details set out in section 15, and We will delete Your data from Our systems. However, you acknowledge this may limit Our ability to provide the best possible services to you.
  11. How Can You Access Your Data?

    You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact Us for more details at admin@calqlife.com or using the contact details below in section 14.

  12. What Cookies Do We Use and What For?
    1. Our Site (https://app.calqlife.com) may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our product. For more details, please refer to section 5, above, and to section 12.6 below. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.
    2. All Cookies used on Our Site are used in accordance with current English and EU Cookie Law.
    3. Before any Cookies are placed on your computer or device, subject to section 12.5, you will be shown a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
    4. Certain features of Our Site depend on Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 12.6. Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 12.10, but please be aware that Our Site may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
    5. The following first party Cookie will be placed on your computer or device:
      Name of Cookie Purpose Strictly Necessary
      Session ID To ensure that https://app.calqlife.com knows that you are logged in. Yes

      We will not place third party Cookies on your computer or device.

    6. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
    7. You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
    8. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.]
  13. Summary of Your Rights under GDPR

    Under the GDPR, you have:

    1. the right to request access to, deletion of or correction of, your personal data held by Us;
    2. the right to complain to a supervisory authority;
    3. be informed of what data processing is taking place;
    4. the right to restrict processing;
    5. the right to data portability;
    6. object to processing of your personal data;
    7. rights with respect to automated decision-making and profiling (see section 14 below).

    To enforce any of the foregoing rights or if you have any other questions about Our Site or this Privacy Policy, please contact Us using the details set out in section 15 below.

  14. Automated Decision-Making and Profiling
    1. In the event that We use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on You, You have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from Us.
    2. The right described in section 14.1 does not apply in the following circumstances:
      1. The decision is necessary for the entry into, or performance of, a contract between the You and Us;
      2. The decision is authorised by law; or
      3. You have given you explicit consent.
    3. Where We use your personal data for profiling purposes, the following shall apply:
      1. Clear information explaining the profiling will be provided, including its significance and the likely consequences;
      2. Appropriate mathematical or statistical procedures will be used;
      3. Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
      4. All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.
    4. We currently do not make automated decisions.
    5. We currently do not profile your personal data.
  15. Contacting Us

    If you have any questions about Our Site or this Privacy Policy, please contact Us by email at admin@calqlife.com, by telephone on 07974 228558 or 07977 148435 or by post at CalQLife Ltd, 6 Pendlebury Road, Swinton, Manchester, M27 4AR. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 11, above).

  16. Changes to Our Privacy Policy

    We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.